Personal Growth – Thunderbird Leadership Consulting

Reclaim Your Time: 5 Boundary Challenges Leaders Face (and How to Overcome Them)

Debbie Fennell on March 6, 2025

By Mary Lockhart, PhD, MS, ACC

As a leader, your time, energy, and attention are constantly in demand. You want to be accessible, supportive, and engaged—but without clear boundaries, leadership can quickly become overwhelming. Meetings fill every available moment, emails flood your inbox, and your workday extends well into your personal time. Over time, this takes a toll.

The good news? Strong boundaries don’t make you a less effective leader; they make you a better one. By setting and maintaining boundaries, you protect your ability to think strategically, make sound decisions, be an effective role model and be fully present when it matters most.

Research consistently shows that strong boundaries are not just good for your well-being – they are also good for your team, and for your organization. A leader’s ability to implement clear boundaries can improve team morale, reduce turnover, and foster a more productive work environment.

Here are five key types of challenges all leaders face with boundaries, along with specific strategies to overcome them.

1. Time Boundaries: Stop the 24/7 Grind

One of the biggest challenges for leaders is managing their time effectively. Without clear boundaries, your calendar can become overrun with meetings, leaving little time for deep work, strategic thinking, or even a moment to breathe.

Try this:

Block out dedicated “focus time” on your calendar and protect it as you would an important meeting.
Set clear meeting norms. You can do this by placing a limit on meeting times and ensure they have a clear agenda.
Build in buffer time between meetings to avoid running from one commitment to the next without reflection.

2. Work-Life Boundaries: Model What You Preach

Many leaders feel they must be “always on,” responding to emails late at night, taking calls on weekends, and sacrificing personal time for work. But when you blur the lines between work and personal life, burnout is inevitable for both you and for your team members.

Studies have shown that employees with better work-life balance are more engaged, focused, and less likely to experience burnout, leading to improved performance and reduced absenteeism. By role-modeling a healthier work-life balance, you empower everyone to thrive.

Try this:

Define and communicate your work hours to your team, and stick to them.
If you work outside normal hours, use “schedule send” for emails to send during standard work hours to avoid setting an expectation of 24/7 availability.
Establish a transition ritual, such as a walk or journaling, to help shift from work mode to personal time.

3. Decision-Making Boundaries: Letting Go of Control and Empowering Your Team

Leaders often get pulled into decisions they don’t need to make, leading to decision fatigue and a lack of time for higher-level priorities. If you’re frequently solving problems your team could handle, it’s time to redefine your decision-making role and trust your team.

Try this:

Use the RACI model (Responsible, Accountable, Consulted, Informed) to clarify who owns what decisions. This designates who is Responsible for executing a task, who is Accountable for the outcome (only one person should be accountable for each task), who needs to be Consulted before a decision is made, and who needs to be Informed of the decision. Using RACI can prevent confusion and ensure clear ownership.
When team members bring you a problem, ask, “What do you think?” and take their suggestions seriously before offering your opinion,
Delegate decisions that don’t require your level of expertise and trust your team to execute.

4. Communication Boundaries: Cutting Through the Noise

Emails, texts and “quick questions” can fill your day, leaving little room for focused work. Without clear communication boundaries, you’ll spend more time reacting than leading.

Try this:

Set expectations for response times—just because someone asks for an immediate answer doesn’t mean they need one.
Establish “office hours” for non-urgent discussions to prevent constant interruptions.
Decline meetings that aren’t necessary, and encourage concise, focused in-person and email communication.

5. Emotional Boundaries: Supporting Without Absorbing

Great leaders care deeply about their teams. However, when you take on too much of your team’s stress, it can weigh you down. Leaders who struggle with emotional boundaries by absorbing another’s problems often experience burnout and decision paralysis.

Try this:

Recognize what’s within your control and what isn’t. If an issue is draining you, ask yourself, “Is this something I can control?” If not, let it go.
When a team member shares a challenge, ask yourself, “Am I here to listen, advise, or take action?” Not every problem is yours to solve (even if you really want to).
Support your team members while maintaining perspective—being empathetic doesn’t mean carrying their emotional burdens.

The Bottom Line: Boundaries Make You a Stronger Leader

Setting boundaries isn’t about being unavailable, it’s about being intentional. When you protect your time, energy, and focus, you show up as a more strategic, present, and effective leader. And by modeling healthy boundaries, you empower your team to do the same.

What’s one boundary you need to strengthen this week?

Dare to Lead: Brave Work. Tough Conversations. Whole Hearts (2018) Brené Brown emphasizes the importance of vulnerability and courage in leadership, offering tools to build trust and navigate difficult conversations.

Additional Resources for Leaders:

Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity (2022) Kim Scott provides a framework for leaders to communicate effectively, fostering open dialogue while maintaining professional relationships.

Boundaries Updated and Expanded Edition: When to Say Yes, How to Say No to Take Control of Your Life (2017). Drs. Henry Cloud and John Townsend offer practical guidance on setting healthy limits in relationships, work, and personal life to regain control and foster emotional well-being.The Burnout Epidemic: The Rise of Chronic Stress and How We Can Fix It (2021). In this timely book, workplace well-being expert Jennifer Moss helps leaders and individuals prevent burnout and create healthier, happier, and more productive workplaces.

Insights into the Dynamic World of Nursing

Debbie Fennell on February 8, 2025

Recently I sat down for a conversation with Kathleen Kaminsky, MS, RN, NE-BC. Kathleen is the Senior Vice President, Patient Care Services and Chief Nursing Officer for Englewood Health in New Jersey.

Rhonda Williams: Kathleen, thank you for sitting down with me today.

Kathleen Kaminsky: Thank you, Rhonda. It’s my pleasure.

Q: Kathleen, can you share a bit about your leadership journey at Englewood Health? It looks like you’ve had quite the impressive tenure here.

Kathleen Kaminsky: I’ve been with Englewood Health for 39 years. I started as a unit secretary prior to becoming a nurse. I began to advance and served as the Chief Quality Officer for nearly 20 years. Around 2015, I stepped in as Interim Chief Nursing Officer for under a year before returning to focus on population health and quality. In 2018, I officially became the Chief Nursing Officer, and quality remains a part of my focus.

When I transitioned into the CNO role, I immediately recognized challenges and opportunities for growth, particularly vacancies in critical specialties like the emergency department, ICU, and operating rooms. One of my first priorities was establishing support programs for new graduates, such as an emergency department residency program. We started with critical care and expanded to areas like the ED and L&D. This was all happening just as COVID struck, which significantly influenced the early-career experiences of new nurses. Many had more simulation-based training and fewer live patient interactions. Post-COVID, we faced retirements and turnover, but we’ve remained focused on developing excellent nursing professionals and fostering stability in our units.

Q: You mentioned developing a pipeline for nurses and new graduates. What specific initiatives have you implemented?

Kathleen Kaminsky: We’ve taken a multifaceted approach. For example, we added PCAs (Patient Care Associates) and BSN students. We encourage team members in other roles—like transporters—to pursue nursing. Tuition reimbursement has been critical in this effort.

We were also fortunate to receive a $10 million philanthropic gift from the Kaplen Foundation and its president, Maggie Kaplen in March 2020 dedicated to nursing, which allowed us to establish the Kaplen Institute for Nursing Excellence. The institute provides scholarships, supports professional development, and fosters innovation. This framework has been pivotal in our goal of developing a sustainable nursing pipeline and ensuring ongoing nursing excellence.

Rhonda Y. Williams: Your dedication to creating a structured pipeline for nursing talent is commendable and speaks to the importance of intentional leadership. It sounds like The Kaplen Institute not only addresses immediate staffing needs but also invests in the long-term development of future leaders in nursing.

Q: Generational differences are a growing focus in workplaces today. Many workplaces have four or five generations working together. How have you seen this play out across your team?

Kathleen Kaminsky: Generational differences have certainly shaped how we work. I’m from the last cohort of Baby Boomers, a generation known for its commitment to staying with one organization for decades. Today’s workforce is different. Many younger nurses prioritize work-life balance, flexibility, and career mobility.

We’ve responded. For example, we have moved to 12-hour shifts for most units because that’s what our staff wanted. We’ve also embraced flexible schedules, allowing nurse managers to choose between four 10-hour shifts or five 8-hour shifts. This has been well-received and helps accommodate varying needs.

However, this shift has changed team dynamics and continuity of care. If a nurse only works three days a week, they might not see the same patients or colleagues consistently, which impacts relationship-building and team cohesion.

To address this, we invested in mentoring programs. We encourage senior nurses to mentor newer staff. One of our units even partners with academic institutions, allowing nurses to mentor students who may later join the team. Having you join us for this presentation on intergenerational communication is also in alignment with our goal of fostering open communication across generations. It is critical and fosters a more connected, collaborative environment.

Rhonda Y. Williams: Generational differences aren’t just about work preferences; they shape how individuals communicate and collaborate. Training on generational understanding along with tools like DiSC personality profile assessments can help teams understand these differences and foster stronger relationships by identifying both generational and individual behavioral tendencies.

Q: Leadership development is a critical element of a healthy workforce. Can you share a little about your processes for managing this?

Kathleen Kaminsky: When I stepped into this role in late 2018, we identified a huge opportunity to revamp our leadership development processes, particularly for nurse managers. At that time, the structure of the program was still evolving, and the orientation process had room to better align with the needs of our workforce. We rebuilt it using the American Organization for Nursing Leadership competencies and framework, focusing on creating a more structured and intentional approach.

While COVID disrupted our progress for several years, we’ve recently started revisiting and enhancing these efforts. One area we’ve recognized as critical is providing consistent orientation—not just relying on preceptors but addressing knowledge gaps like operational rules and foundational processes.

Our workforce also takes advantage of development programs offered by Human Resources through the Englewood Academy’s Leadership Development Institute. These programs are designed to meet team members at different stages of their careers. Each session is carefully crafted to provide valuable insights and practical tools that align with the individual’s role and experience level.

Rhonda Y. Williams: Thank you for sharing that with us. Development of leaders is never an event, but instead it is a process. In our work at Thunderbird Leadership Consulting, we know how important that is, and we help organizations understand their leaders and teams at a deeper level using assessments. We firmly believe once you truly understand who they are as people, then we can enhance relationships, communication and overall workplace morale and productivity. Effective leadership development must address three key groups: new leaders, experienced leaders who need ongoing growth, and newly promoted leaders who may feel overwhelmed. Structured programs that include mentorship and continuous training are essential for building a resilient leadership team.

Q: Many nursing leaders are actively engaged in the practices you’ve shared here with us and I’m sure they’ll find value in what you have shared. Can you briefly speak to leadership burnout and what you are seeing on your team. It’s such an important topic for today’s workforce dynamics.

Kathleen Kaminsky: I think having flexibility, work life balance and fostering a healthy work environment are essential to reducing the risk of burnout in our leaders.

All team members have access to wellbeing resources. For instance, we have a Team Wellness Primary Care Access Center designed exclusively for Englewood Health employees and their immediate adult family members. Englewood Health offers confidential mental and emotional health resources to our team members.

Available services are visible on our employee portal, promoted during employee wellness fairs, and we have presentations and information that goes out regularly for the team. Leaders are educated to ensure that if team members express a need or would benefit from referral to team wellness services, those referrals are made.

Rhonda Y. Williams: Thank you, Kathy. Just as each organization is unique, challenges around stress and burnout are similar but different. I appreciate hearing about Englewood’s comprehensive approach.

Q: What’s your vision for the future of leadership at Englewood Health?

Kathleen Kaminsky: My hope is to see our leaders continue building their skill sets and toolkits. It’s essential to provide nurse managers with the resources and support they need to succeed. Succession planning is also critical. By focusing on strategy and mentorship, we can prepare our leaders to navigate the evolving challenges of healthcare.

I also want our team to feel like they have work-life balance. That’s important because it was something they asked for.

Finally, I want to thank my executive team. I have a lot of support to lead in the way that is best for our team.

Rhonda Y. Williams: It’s not easy leading a dynamic healthcare workforce today. Thank you for recognizing the importance of flexibility and strategic development so you team can provide the best possible care to patients, families and each other.

I realize you are incredibly busy, and I thank you so much for your time today.

Final Thoughts

This conversation with Kathleen Kaminsky highlights the importance of intentional leadership, adaptability, and continuous development in today’s healthcare environment. From addressing generational differences to creating structured leadership pipelines, Englewood Health’s initiatives serve as a backdrop for the evolving needs healthcare teams experience today. For leaders across industries, the lessons shared here are universally applicable: understand your people, invest in their development, and adapt to meet their evolving needs. That is a recipe for success.

Balancing Optimism with Realism: How Leaders Can Counteract Toxic Positivity

Debbie Fennell on February 7, 2025

By Tresha Moreland, MBA, SPHR, Fellow (FACHE)

In the modern workplace, leaders often emphasize the importance of staying positive, especially when navigating tough times. However, when optimism becomes excessive and dismisses legitimate concerns, it turns into toxic positivity—or “glossing.”

Glossing is the tendency to mask challenges with relentless positivity, creating an environment where employees feel unheard and their struggles minimized. Leaders who recognize and address this tendency can foster trust, empathy, and open communication.

Understanding Toxic Positivity

Toxic positivity is the compulsion to react to distress with superficial assurances, such as “Everything will be fine” or “Look on the bright side,” without acknowledging the real challenges at hand. While a positive outlook can motivate, consistently brushing over problems stifles open dialogue and invalidates emotions. The result? Teams may feel pressured to hide concerns or adopt a “just keep smiling” attitude, which erodes trust and authenticity.

Leaders must balance optimism and realism to create a supportive, truthful, and productive environment.

Why Glossing Is Detrimental to Trust and Team Dynamics

Glossing can erode trust and team cohesion in subtle but damaging ways:

It suppresses open communication: When leaders ignore or downplay difficulties, employees may feel discouraged from voicing concerns or offering feedback. This can create a culture of silence where critical problems are overlooked until they escalate.
It fosters disconnection: Employees must feel that their leaders understand and empathize with their experiences. By glossing over challenges, leaders risk appearing out of touch or insincere, damaging their credibility.
It undermines problem-solving: Productive teams thrive on tackling problems head-on. Toxic positivity prevents teams from discussing obstacles and finding real solutions, ultimately hindering growth.

Practical Strategies for Leaders to Avoid Glossing

Recognizing tendencies toward glossing is only the first step. Leaders need actionable strategies to maintain a healthy balance between optimism and realism. Here are some practical approaches:

1. Embrace Transparent Communication

Transparency is the antidote to glossing. Leaders should be clear and upfront about challenges without being defeatist. For example, during periods of organizational change, it’s more effective to say, “We’re facing a difficult transition period, but I’m confident we have the resilience to navigate it,” than to say, “Don’t worry; it’s all going to be perfect.”

Practical Tip: Share facts and context. Discuss what’s going well and acknowledge what isn’t. This builds a culture where employees know they’re getting the full picture and can trust leadership to be honest.

2. Encourage Empathetic Leadership

Empathy allows leaders to connect with their teams on a deeper level. When employees feel understood, they’re more likely to engage openly. Empathetic leadership means acknowledging stressors, asking questions, and listening without judgment.

Practical Tip: Practice active listening during meetings and one-on-ones. Instead of moving quickly to solutions, pause to acknowledge what’s being shared. Phrases like “I hear you” or “That sounds challenging” can create a safe space for honest communication.

3. Create a “Safe-to-Speak” Environment

One of the best ways to counter toxic positivity is to clarify that constructive criticism and honest discussions are valued. Employees should feel safe sharing their concerns without fear of reprimand or dismissal.

Practical Tip: Establish regular feedback sessions where teams can discuss both wins and challenges. Implement open-door policies that encourage employees to voice their thoughts outside structured meetings.

Balancing Positivity with Realism

Optimism can still play a significant role in leadership—when used correctly. Positive reinforcement motivates teams and helps maintain morale. The key is to balance optimism with realistic acknowledgment of the current situation.

How to Balance:

Acknowledge the struggle and celebrate efforts: “I know this project has had its difficulties, but I want to recognize the effort everyone’s put in. We’ve overcome some major hurdles, and I believe we can keep pushing forward.”
Model vulnerability: It’s okay for leaders to share that they don’t have all the answers. Saying, “This is tough, and I’m still figuring out the best path forward,” can make leaders more relatable and inspire confidence.

The Long-Term Benefits of Avoiding Glossing

By counteracting toxic positivity, leaders foster a work culture that prioritizes transparency, empathy, and trust. This, in turn, creates:

Stronger team morale: When employees know they can be honest without repercussions, morale improves. They feel valued and seen, which boosts overall job satisfaction.
Better problem-solving: Transparent dialogue allows teams to identify challenges early and develop solutions collaboratively.
Sustained resilience: Teams that face challenges head-on are better prepared for future uncertainties. They develop resilience by learning to adapt, pivot, and support each other through change.

Wrapping it Up

Leaders don’t need to choose between positivity and realism—both can coexist in a healthy balance. By recognizing and counteracting glossing tendencies, leaders build trust and foster an environment where open dialogue thrives. The result is a workplace where employees feel empowered, engaged, and equipped to navigate challenges together.

Teaming to Drive Organizational Change

Debbie Fennell on November 7, 2024

By Teresa Ong

At the League’s 2024 Innovations Conference, Chancellor Lee Lambert from Foothill-De Anza (FHDA) Community College District and Dorothy Sisneros from Thunderbird Leadership Consulting (TLC) presented a session on teaming and context-based coaching as a method for executive leaders to cultivate and sustain high-performing teams. FHDA is actively implementing teaming and context-based coaching as part of its leadership professional development initiatives. This article provides a first-hand narrative of the use of this approach with two college leadership teams.

College Context

FHDA is a two-college district with two college presidents who report to the chancellor. In 2023, the district welcomed a new president at Foothill College followed by a new chancellor, all within a span of five months. Within his first 100 days in office, Chancellor Lambert brought in TLC to facilitate teaming sessions for the new Executive Leadership Team. It was imperative that he quickly grasp the lay of the land and immerse himself as part of the college team. Shortly thereafter, President Whalen at Foothill College invited TLC to do the same with the college-based Senior Leadership Team; she had already been working with the Foothill team for several months and wanted to accelerate their work.

Purpose of Teaming

Generally speaking, a team can be defined as a group of individuals with various expertise working together for a common purpose. Simply putting people together does not, however, equal creating a team, nor does it ensure that the group is effective or high performing. How one builds a team is essential to its success.

Teaming is the intentional shift from leaders thinking as separate and distinct individuals to seeing themselves as members of the organizational team (Stein binder & Sisneros, 2024). A great way of explaining teaming is that it is a verb, not a noun (Harvard Business School, 2012). Teaming is a dynamic set of behaviors as well as a mindset anchored in shared values and expectations. And while teams and their goals may change, teaming does not.

Assessment and Alignment

TLC facilitators worked with FHDA’s chancellor and president to prepare and design sessions that were geared toward understanding each team member and their individual roles, followed by expectation setting. What did members of each team expect from each other? What did they expect from their leaders? Conversely, what did each leader expect from their respective teams? This process sets up team norms and defines how leaders treat each other; the right norms reinforce organizational alignment and create a cohesive culture (Duhigg, 2016).

For the team at Foothill College, this process began in early 2024 with monthly teaming sessions. Over the course of these sessions, the Senior Leadership Team engaged in deep conversations about shared values, individual work, and communication styles and how that might impact others. The team considered and learned how to have confidence in each other’s leadership and in themselves as a team. This does not happen in one or two team-building sessions, but over multiple facilitated gatherings.

Aside from cultural cohesion, another outcome from these sessions is a physical playbook that serves as a guide to which current and future leaders can refer. The playbook guides behavior and expectations and clearly spells out team values. It also presents clear frameworks for responding to difficult situations or new challenges, similar to playbooks used by professional sporting teams. During facilitated sessions, leaders role-play and practice various scenarios in a safe space so that when a situation arises, it is not everyone’s first time figuring out what they ought to be doing. In other words, teaming is to leadership teams as spring training is to baseball players. You have to practice playing together in order to work cohesively and deliver high performance.

Self-Awareness

An important aspect of teaming is for each leader to understand their inherent strengths, communication styles, and motivators. Every leader completed a personality profile and used it to improve their awareness of how their style could be dialed up or down to be more effective. Continuing with the baseball analogy, consider each leader as a pitcher on a baseball team facing a batter. The pitcher can adjust their fastball or curveball depending on which batter they face to garner three strikes. Similarly, a leader might adjust their work style in varying situations to be more effective.

FHDA used Everything DiSC (https://www.everythingdisc.com/).® by Wiley as its personality assessment tool and platform. What was most helpful was the ability to see each leader’s profile and compare how one aligns with others and where areas of tension might arise. The president’s executive assistant was offered the opportunity to take this assessment as her role supported the Senior Leadership Team. The awareness of her own personality coupled with a more granular understanding of the executive leaders she supported greatly improved her efficacy and leadership. This executive assistant is now leading the charge for other administrative assistants to take the assessment to help them excel in their work.

Everything DiSC has had a cascading impact at Foothill. It is a desired practice, not a mandated one. Aside from the administrative assistant team, three other divisions are slated to use this self-assessment tool to spark conversation. We should soon be able to see DiSC profiles across the college and district. Collectively, this has also resulted in a common language on work styles.

Context-Based Coaching

Context-based coaching, which is very different from typical executive coaching, is a key component to TLC’s teaming process. TLC coaches meet with TLC facilitators who provide context and meaning to the challenges leaders might face. Coaches are aware of the organizational culture and are updated on major issues that might be at the forefront of leaders’ minds. Each college leader works with a coach to build on their strengths and modify behaviors that impact the team or their efficacy. They help leaders build behaviors and perspectives that will enhance the success of the team first, which in turn creates success for the leader (Steinbinder & Sisneros, 2024).

One leader on the chancellor’s executive team describes coaching this way:

Coaching helps me as a leader when I am stuck on something. The coach is someone who understands the organization but is not in the organization. They have the context, dynamics, and know the other team members. Thus, they are able to quickly hone in on the issue. More importantly though, they help you grow as a leader.

Unlike a friend or colleague, a coach will really tell you the hard stuff. It could be a place of discomfort. In my first two sessions, my coach asked me to try something I would normally not do. It was uncomfortable. I was skeptical about it. I thought “really?” But after I reflected more on it, I gave it a try. It was very uncomfortable but it actually helped. That’s valuable. Those are not things we get from other sources.

Practicing Infectious Positivity

Working in higher education can often feel like you are on a losing team given the volatility of state budgets, student demands, and public pressures. Rituals of appreciation and celebration can help leaders to take themselves out of a sea of negativity and fear, and to rethink and reframe ideas and situations. This is similar to the practice of experiencing awe. Recent research suggests multiple psychological benefits to triggering awe on a daily basis, including decreased heart rate and deeper breathing (Reese, 2023). There is a sensation that you are part of something vast, bigger than yourself; it also quiets the negative self-talk. One of the best ways to practice awe is by witnessing the goodness in others.

In the first facilitated session at Foothill College, leaders were initially hesitant to show glee over a family birthday or to commend a colleague for a small gesture. Perhaps it is conventional thinking that leaders should only be wrapped up in serious thoughts, multi-tasking, and making tough decisions about budget cuts or managing difficult personnel. The practice of awe gives leaders permission to share and celebrate with others their moments of joy. Just the 5-10 minutes taken at the beginning of each weekly huddle to share appreciations and celebrations resets the tone and perspective of leaders. Taking the time to notice the goodness in others, to share someone else’s happiness, triggers joy and wonder, and reminds leaders of the good they originally set out to do.

At Foothill College, this practice is currently being deployed beyond facilitated teaming sessions. It is practiced at Instructional Leadership Team and Administrative Leadership Team meetings. This practice of infectious positivity is a daily reminder of each leader’s personal desire to be a force for good in this world. More importantly, though, when the organization can share in one’s own personal joy, leaders can see themselves as part of the organization and not separate and distinct individuals. The culture shift is quite palpable.

Expanding Teaming Efforts

FHDA would like to scale efforts in teaming across the district. We are at a nascent but promising stage. Department teams have heard about it, and there is a groundswell of requests for such facilitation. There are skeptics, of course. Some of the push back received includes privacy concerns (“I don’t want my personality profile on a shared platform”), disbelief in the evidence for teaming (”This isn’t evidence-based”), and general cynicism (”This is academia, not corporate culture”).

To the naysayers, I offer this: Consider the Monday morning email from a colleague that starts with, “Hello team!” Do you cringe and say, ‘What team”? Or when you are at a meeting and no decision can be made, so more people are invited to the next meeting. Or perhaps you’ve been asked to go to a meeting, and you have no idea why you are there. Are you rolling your eyes yet? My personal favorite was being in a meeting whose task it was to understand why we had so many meetings. These are all symptomatic of being a team-in-name only. Work may be completed, and goals may be met, but at a much higher cost. At the core of such an organizational culture is dysfunction because there is no real team.

Conversely, teaming is about getting to a space where leaders can disagree, but still commit fully to decisions (Startup Archive, 2023). It is not a rah-rah team-building exercise, but, rather, a paradigm shift. Leaders across the organization have space to disagree, but they do not subsequently second guess that decision, snicker at it, or say “I told you so” when it fails. They move forward and execute the plans just like it is set out in the playbook. When this happens, the organization can begin to tackle more complex problems, and at a much greater speed, instead of simply reaching for the proverbial low-hanging fruit and settling for titanic speed. Many would agree that the problems community college leaders face are much more complicated and volatile than in years past, and that the role of community colleges is more essential now than ever before given the skyrocketing costs of higher education. Imagine if community colleges could pivot quickly and nimbly to deliver student-centered results. Doing so starts with investing in teams that drive organizational change. Teaming should be every community college executive’s number one priority.

References

Duhigg, C. (2016, February 25). What Google learned from its quest to build the perfect team. The New York Times Magazine. www.nytimes.com/2016/02/28/magazine/what-google-learned-from-its-quest-to-build-the-perfect-team.html (http://www.nytimes.com/2016/02/28/magazine/what-google-learned-from-its-quest-to-build-the-perfect-team.html).

Harvard Business School. (2012, April 25). The importance of teaming. Working Knowledge. https://hbswk.hbs.edu/item/the-importance-of-teaming (https://hbswk.hbs.edu/item/the-importance-of-teaming).

Reese, H. (2023, January 3). How a bit of awe can improve your health. The New York Times.

Startup Archive. (2023, December 18). Jeff Bezos explains what it means to disagree and commit [Video]. YouTube. https://www.youtube.com/watch?v=Afoh23PHVP0 (https://www.youtube.com/watch?v=Afoh23PHVPO).

Steinbinder, A, & Sisneros, D. (2024). Creating a vibrant organization using the dynamic leadership model and a teaming approach. Nursing Administration Quarterly, 48(2), 139-150.

Teresa Ong is Associate Vice President, Workforce and CTE Programs, at Foothill College in Los Altos Hills, California.

Opinions expressed in Leadership Abstracts are those of the author(s) and do not necessarily reflect those of the League for Innovation in the Community College.

Volume: 37, Number: 7 / July 2024 / Leadership Abstracts

Nutrition in the Blue Zones

Debbie Fennell on July 28, 2023

By Autumn Sisneros, MS, RD, LD, CDCES

Blue Zones are regions of the world where people tend to live significantly longer and healthier lives compared to the global average. These regions have been studied by researchers to identify the lifestyle factors that contribute to longevity. These regions include Ikaria in Greece, Okinawa in Japan, Sardinia in Italy, the Nicoya Peninsula in Costa Rica, and Loma Linda, California (yes, even here in our own backyard). While there is no single factor that can fully explain the longevity in Blue Zones, several common characteristics have been identified:

Active Lifestyle: Physical activity is a natural part of daily life in Blue Zones. People engage in regular, low-intensity physical activities such as walking, gardening, and household chores, which help maintain mobility and overall fitness throughout their lives.
Social Engagement: Strong social connections and community support play a vital role in the longevity of Blue Zone residents. People in these areas often have strong bonds with family, friends, and neighbors, which provide emotional support, a sense of purpose, and a feeling of belonging.
Purposeful Life: Having a sense of purpose and meaning in life is another common trait among individuals in Blue Zones. Whether it’s through work, family, or other meaningful activities, having a reason to wake up each day contributes to mental and emotional well-being.
Stress Reduction: Blue Zone cultures often have built-in mechanisms to manage and reduce stress. Whether through daily rituals, prayer, meditation, or simply taking time to relax and enjoy life, stress reduction practices help protect against chronic diseases associated with prolonged stress.
Moderate Alcohol Consumption: In some Blue Zones, moderate alcohol consumption, especially of red wine, is a cultural norm. The key is moderation—typically, one to two servings per day, rather than excessive or binge drinking, which can have detrimental effects on health.
Limited Smoking: Smoking rates tend to be low or non-existent in Blue Zone communities. This factor significantly reduces the risks of various chronic diseases, including cancer, heart disease, and respiratory ailments.

And last but not least ……….

Healthy Diet: Blue Zone populations typically consume a plant-based diet rich in fruits, vegetables, whole grains, legumes, and nuts with limited processed foods, saturated fats, and added sugars. See below for a few examples:
- Legumes: Legumes such as beans, lentils, and chickpeas are a staple in the diets of people in Blue Zones. They are excellent sources of protein, fiber, and various vitamins and minerals.
- Whole Grains: Whole grains like brown rice, quinoa, and oats are commonly consumed in Blue Zones. They provide sustained energy, fiber, and important nutrients.
- Healthy Fats: Healthy fats, like those found in avocados, olive oil, and nuts, are a part of the traditional diets in Blue Zones. These fats are rich in monounsaturated and polyunsaturated fats, which are beneficial for heart health.
- Limited Animal Products: While not entirely vegetarian, people in Blue Zones typically consume animal products in small amounts and on rare occasions. Fish is often favored over other meats, and it is consumed in moderation.
- Balanced Caloric Intake: Blue Zone populations tend to practice mindful eating and avoid overeating. They consume moderate portions of food and practice calorie balance.
- Herbal Teas: In some Blue Zones, herbal teas made from local plants are consumed regularly. These teas often have medicinal properties and are believed to contribute to overall health and well-being.

It’s important to note that specific dietary practices may vary slightly among different Blue Zones, as they are influenced by local traditions, cultures, and available food sources. Nonetheless, considering the commonalities of the Blue Zones, specifically as it relates to food and nutrition, may help you live your longest and BEST life! Interested in learning more about the Blue Zones and other ways of living a more balanced lifestyle? Join us for our Reflect, Rejuvenate & Thrive event in Cleveland, OH on September 8, 2023. You can find more information and register online at thunderbirdleadership.com/event s.

Disability Discrimination: Disabled People are “just People”!

Marcie McCleary on July 21, 2022

by Marcie McCleary

Wow, I was so excited! This was the first trip I’d taken in a LONG time! And it was a girl’s get-a- way! My best friend and I were flying to Santa Fe to stay with a very good high school friend I hadn’t seen in more than 40 years!

Of course we were all older now. On top of age, I had been diagnosed with a rare neurological disease and was losing the strength in my legs. So, Connie and I planned on using my lightweight, manual wheelchair to get me around the airports and for sightseeing in Santa Fe.

As “normal” as I felt, I soon learned that others did not see me that way.

At the airport, the airline staff responded to me in different ways. Some acted super sweet and concerned, calling me “sweetie” and trying hard to help. Others looked away and pretended they didn’t see me. When we landed in New Mexico, I had an odd experience. The airline attendant in the airport did not talk to me at all. In fact, she acted like I was unable to talk or understand what she had to say. So she only directed her questions to my friend, and asked “are you making a connection or going to baggage claim?” and “do I need to get someone to push her?” Maybe I’m oversensitive about having to use a chair, but the response of the airline people cast a shadow over my vacation. This experience also made me realize how our society tends to treat people in wheelchairs and/or with physical disabilities in general.

It seems there are various ways people respond to those with disabilities. Maybe it’s time to think about this issue. As a recently disabled person, I’ve noticed that some people literally look down at us, choosing to ignore us, or act as if we must have other disabilities, i.e. we’re deaf or mute or mentally challenged, which is usually not the case at all. Others overdo it and treat us like we’re totally helpless children. There has to be a happy medium here. How about acting like disabled people are “just people who happen to have a disability”? Rather than ignoring us or making a huge fuss over us, how about just including us”? And, hopefully, in this time when so much of the world is suffering, how about treating all people warmly and directly?

Like this airline person, I’ve noticed others who seem very uncomfortable around people in wheelchairs. A more recent encounter clearly displays disability discrimination. I was at a medical appointment at a rehabilitation hospital. When I was done, I contacted Lyft to get a ride home.

It took the driver a while to get there and, when he did, he drove by me (in my wheelchair) slowly but did not stop or attempt to talk to me when I tried flagging him down. In fact, he refused to roll his window down or talk to me at all. When the valet approached his car, the driver rolled his window down a little bit and the valet asked him what was going on. The driver said “I might be able to fit her wheelchair in, but I’d rather not give her a ride.” The valet was surprised and asked “are you saying you won’t give her a ride?” The driver said “No, I won’t.” The valet asked him to leave the premises, which he did. This whole experience left me breathless! What had I done to deserve this kind of treatment? The fact that I was at a rehab hospital should have clued the driver in but, clearly, it did not.

Eventually, another Lyft car showed up to drive me home. The car was about the same size as the previous one, and the new driver had no problem fitting my foldable chair in the trunk. When I got home, I emailed Lyft to tell them what had happened. There was no apology but they did refund the $5 charge for a “missed ride” and said they would not pair me with that driver in the future!

I don’t know what the solution is, but I do know that our society has a general problem when it comes to dealing with those with disabilities.

Some suggestions:

Don’t gawk at or act afraid of people in wheelchairs or with physical differences. I think most of us with a disability prefer to be treated in the same way other non-disabled folks are treated.
If you’re talking to a person with a physical disability, look them in the eye and speak to them just as you would speak to anyone; in other words, don’t make a spectacle of them.
If the disabled person is struggling to open a door or move in a crowd, don’t hesitate to offer a hand.

An even larger issue for those of us using wheelchairs is accessibility.

Obviously, there are places (cities, streets and buildings, etc.) that are not accessible for wheelchairs. My experience in Santa Fe brought this issue to the surface. As an older, very historical town, the streets, sidewalks, and curbs were hard to navigate, and my friends had to help me.

I think accessibility in new construction is paramount. Steps, narrow entryways or hallways, heavy doors, and high elevator buttons are usually too difficult for us to deal with. Restaurants with all booths, high bars, or tight seating need to think about how they can make their facility more inviting and approachable.

Lastly, I would just say I think our society as a whole needs to be kind and inclusive of everyone, no matter our situation or differences.

The Winding Road

Kevin Monaco on April 3, 2022

It sounds so simple, but no one had ever told me: The road is winding and wide. I wasn’t aware because most people I knew pursued only one road: The Straight and Narrow. I don’t mean ‘honest’ and ‘moral’ here. I mean ‘straight’ and ‘narrow’– the complete opposite of ‘winding’ and ‘wide’.

Here in Cleveland, we joke that there are only two seasons; winter and construction. You always have to be ready with an alternative route. You can almost never take the most direct path. You must first go south before you can go west, or a little east before you can go north. And don’t forget about rush hour traffic! You’re in it for the long haul. Luckily, there are multiple ways to get to where you’re going.

During a challenging health journey in my late 20s, I began to examine my life more deeply than I ever had up to that point. I felt as though I was headed in the wrong direction, particularly with my career and my life’s dedication. I yearned to be creative again, like I was when I was younger. I wanted to make beautiful creations, important calls-to-action that people admired and felt moved by. I wanted to inspire others with my passion and energy. I felt I knew where I should be, where I always wanted to be, but that place was somewhere on the other side of town. It was a place I was very unfamiliar with, and quite frankly, terrified of.

And so I began to talk with someone about my struggles. The more I spoke about it, the more aware I was of the panic bubbling up inside of me. I was operating on autopilot. I wasn’t engaged or enthusiastic about the work I was doing. I felt undervalued and overworked. I felt disappointed in myself for not having a clearer direction for my life, a more solid plan. I chastised myself because I had allowed this to happen, and now, nearly ten years into my career at that point, I felt trapped and confused. Was this ever really what I wanted to do? What about all the years of education I went through? The degrees I earned? The time I’d already invested at my workplace? It all seemed like a big waste.

Through my sadness, my therapist offered this simple but impactful perspective: Life is not a straight and narrow path. It is a jagged and twisty, multi-lane roadway, full of construction and bus stops. It is a series of onramps and offramps, and sometimes you have to go far out of your way to get back on track. Sometimes you are driving with poor visibility, and sometimes you’re driving through clear skies with the top down. But you are always moving. Even if you stop momentarily, life beckons you to hit the gas once again.

I spent a lot of time with this analogy. I thought about what it meant to view my life as a winding road. I thought about all the events of my life that I am grateful for, and I began to notice the twisted roads that led me to them. Of course life is not a straightforward path! There are reasons for this, and here are a few I’ve learned from my experience since then.

1) Life is a series of stops and detours that provides us with feedback on how we are responding and growing as people.

Quite simply put, we do not know what we do not yet know. I like to view my life experiences as a variety of roadside diners. I discover new joints that I love, and others…well, I won’t be coming back for seconds. Use these experiences to fuel change and discover what makes you ‘tick’. By means of detouring and rerouting, I begin to learn my way around town. I discover the bumpy roads, the carefree highways, the heavily patrolled areas, and the places I want to avoid in the future. At 15 years old, I was afraid to drive up that freeway onramp for the first time, but I learned something every time I tried, and it got easier. Learning more about myself and my surroundings has been key to uncovering my personal path and purpose.

2) We may need to have certain experiences that drive us forward, even if they seem counterproductive.

We may not be ready for a particular ‘point of interest’ yet. That is the bottom line. We may have to acquire some skills, be jolted into some serious reflection, meet some new people, or overcome a challenge before we are prepared to arrive at that destination. Even if you feel restless and anxious, this is a process that asks you to honor your current location. This is where you are today, and there is incredible power in that realization. Each twist and turn is teaching you to become a better driver, and you will be better-equipped to handle future roadblocks. Perhaps a new road will open up now that you’re no longer headed south on the old one. In this way, no experience is a lost cause. No credential, skill, or relationship is a waste of time. No seemingly counterproductive event has forever put you in reverse. You are a master navigator! Even as you are reading and reflecting on this post, you are fine-tuning your route.

I’m reminded of an SNL Weekend Update skit where Leslie Jones talks to Colin Jost about Oprah Winfrey’s experience being fired as a young intern. Jost remarks what a mistake it was for those executives to fire Oprah! “No it wasn’t!” Leslie claps back. “…‘Cause she wasn’t Oprah. She was just some 23-year-old punk, who needed to get fired, so she could become ‘Oprah’!”

3) Trust that if we set the destination, life will align the right people and situations to get us there.

Life is a complicated web of connections and networks. We’ve all heard of the six degrees of separation concept. Whether there are actually six is not the point. We can be sure that there is at least one path for every destination we plan for. From a vantage point much greater than any mirror or car camera can provide, you have already initiated a chain reaction that is shifting the tides to make things happen.

I have always had many interests. But since I can remember, I always wanted to be a singer and songwriter. There was one problem: I was terrified to put myself out there for people to hear. Over the years, I gradually turned my back on my love of music. Quite some time later, I decided I owed it to myself to forge down that path once again and take a look around! In the last three years, I have now performed many times for an audience, but I had to get through a few hazardous conditions before I could open up. Some were even completely unrelated to music! My original plan had me arriving at my destination really early. Improperly early. It was in my best interest to slow down and take the scenic route. I began to notice the parts of my previous career that had prepared me for an audience. I noticed the new experiences I was having that were encouraging me out of my shell. I noticed the unique and fun moments I was having as a result of this new route–ones I would never have dreamt possible.

I know that it may take you, as it has taken me, some time to get used to this winding road. We are prodded down narrow paths, raised with absolutes, and told it’s ‘my way or the highway!’ We begin to neglect our own navigation system, and we forget who is driving the car.

76-year-old American actor, singer, dancer, and director, André De Shields, offered this piece of advice during his first Tony Award acceptance speech in 2019: “Slowly is the fastest way to get to where you want to be.” So let’s try not to be anxious drivers. The pace and course of your journey has been designed specifically for you. If it feels misguided or too slow, take a deep breath, and stay curious about your surroundings. Ask yourself what you are meant to learn at this time. Find out what is working and what isn’t working for you. Reach out and ask for directions. Discover how you will do things differently next time. If the traffic is too noisy, roll up the windows and put on your favorite playlist! If we settle into the moment, we allow the next turn to reveal itself.

Above all, remember that life is a process of growth opportunities. There is more to our stories than just the beginnings and ends. We can be motivated by the destination, or we can be excited about the road trip itself. Afterall, the real adventure is in the winding detours.

Curb Your Complaining

Carla J. Rotering, MD, M.A. on February 7, 2022

by Dr. Carla Rotering

“The only thing complaining does is convince other people that you are not in control.”– Unknown

There’s an old saying that “misery loves company” – and over the last couple of years, things may feel pretty miserable to many if not most of us. It seems a natural extension to transfer what we experience into the act of complaining.

Complaining and connecting with those who share our disturbance not only provides some emotional release but it also creates a place of belonging. Who doesn’t want to spend time with people who “get” what we are talking about – who notice the same miserable things we do, push against the same miserable boundaries we do, and complain about the same miserable details that we do? We become misery buddies, an exclusive club of complainers, operating with the belief that we are bonding and validating one another through our shared complaints.

We are inherently social beings, and as humans we have the capacity for neuronal mirroring. Mirroring happens when mirror neurons in the premotor cortex area of your brain respond to an observed behavior or mood of another person as if YOU were actually engaged in that behavior or mood yourself! So rather than finding comfort and relief, as we unconsciously mimic moods and behaviors, we actually deepen our misery and ultimately habituate the practice of complaining. That habit of complaining doesn’t make anyone happy. And you don’t even have to be the complainer!! Studies show that 30 minutes of LISTENING to someone complain impacts our health and wellbeing just as much as BEING the complainer for that 30 minutes. The average person complains between 15 – 30 times a day, according to Will Bowen, author of “A Complaint-Free World”.

Have you ever heard the saying “Neurons that fire together wire together”? Neuroscience tells us that repetitive complaining, like any repetitive behavior, re-wires our brains so that the neurons branch out toward each other to create a more permanent bridge, making future complaining more likely. Over time, it becomes easier to be negative by defaulting to this now-established neural pathway than it is to be positive, which would require the creation of a new pathway – and that holds true even when what is happening around us changes for the better!

Mission.org explains this phenomenon perfectly:

“The more you complain about things like flakey friends or being asked to push up a project’s

deadline, the more neurons in your brain stitch themselves together to easily

facilitate this kind of information. Before you know it, complaining becomes so

easy for your brain to grasp, you start doing it without even consciously registering

the behavior.”

A Stanford University study using high resolution MRI’s found that complaining or listening to complaining can result in actual damage to our brains by shrinking the hippocampus. Equally concerning, chronic high cortisol levels, besides triggering our flight-or-fight response, are now thought to damage the hippocampus in the same way. The hippocampus is an area critical to memory formation, learning, emotional regulation and problem solving. It is also one of the primary areas of the brain destroyed in Alzheimer’s Disease.

Who wants that??? And what can we do to shift?

Here is a summary of tips offered by the Cleveland Clinic to interrupt the habit of complaint – whether you notice it in yourself or your peers, friends, family:

Look at the big picture – will this really matter in 5 minutes/months/years? If the answer is “yes” see #5
Ask yourself if this IS the issue? Is “this” (whatever it is) really pushing your buttons or is there something going on that is deeper, harder, more personal.
Make it a game! Wear a bracelet or rubber band around your wrist – and every time you notice yourself complaining (even silently) shift it to the opposite wrist. The goal is to keep your rubber-band bracelet on the same wrist for longer and longer periods of time.
Share legitimate concerns in the right time and place – not on social media, not in a public hallway or shared space.
When something really matters, share your concern in a way that is seen as helpful rather than critical. Be a part of the solution!
When you offer a valid complaint, start and end with a positive statement. When we start with negative words, no one can hear anything else we say. When we end with negative words, no one can remember what we said before. This sandwiches your concern between caring statements– and makes all the difference to others and to YOU!!
Practice gratitude. If negativity has become a habit for you or those around you, noticing one small thing daily for which you are thankful can begin to forge a new, positive neural pathway!!

Our invitation to you is to experiment with a “no complaint day” – and see what happens to your energy, your mood, your level of contentment and satisfaction.

And if you like it, start building new neuronal bridges!!!

https://health.clevelandclinic.org/how-to-stop-complaining-7-secrets-to-being-happier/

https://news.stanford.edu/pr/96/960814shrnkgbrain.html

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6616250/

https://www.southernliving.com/news/complaining-changes-your-brain

https://m1psychology.com/complaining-is-bad-for-your-brain/

Sponsorship: A New Imperative For Leaders

Kevin Monaco on November 16, 2021

by Dorothy Sisneros and Kevin Monaco

Impact of the sponsorship

Dorothy Sisneros

Have you ever been a sponsor or mentor? Or have you been sponsored or mentored? Chances are that at this point in your leadership journey, you have experienced one or all of the development opportunities offered by your organization or have hired external coaches to assist with your goals. In this blog, Kevin and I will explore the nuances and role of mentorship and sponsorship support and how you can become a protégé or sponsor a protégé regardless of your current role in an organization. The path to advancement for women and minorities usually includes being sponsored. Therefore, organizations should consider adding sponsorship to their talent management and succession planning programs.

I have had many amazing sponsors and the odd part is that until the last six months, I didn’t have an official term for what I had benefited from along my journey. I had mentors and coaches help me hone my skills and figure out what I wanted to do and where I wanted to be professionally. In reading several articles, I became aware of sponsorship and realized that my life has been shaped by the fact that several of my sponsors considered me a protégé and that my talents and abilities had been shared with an audience who were receptive to the amplification, boosting, connecting, and defending (Chow, 2021) from my sponsors.

Teachers can be our first sponsors as they open doors, write letters of recommendation, and help guide us into careers they hope will be a match for us. My first sponsor was my high school English teacher and basketball coach. Mr. Richard A Martinez (RA) was an exceptional teacher and incredible coach. He decided that college was in my future and that attending on a basketball scholarship was possible. He connected with the new Women’s Athletic Director at the University of Arizona and my role as a protégé began. He told Dr. Mary Roby about my athletic abilities, my academic strength and shared his endorsement of me as a person.

RA was my first sponsor – he found an audience (Dr. Roby) and connected her to me by telling stories and creating a positive impression. He amplified my abilities by sharing my accomplishments, boosted my potential and readiness for the college basketball experience, and defended me by ensuring her that a small-town “star” would be fine at a large university. Thanks to RA, I attended the University of Arizona on a basketball scholarship and I didn’t let him down. RA was my brand manager and publicist in the days before YouTube, Instagram or TikTok. I share this story as an example of the importance of a sponsor in our lives. I have had several other amazing sponsors and I’m grateful for each of them—I have been a willing protégé.

So, what is the difference between a sponsor and mentor? A mentor is someone who can provide immediate support in the form of guidance, advice and is usually someone who has had similar experiences in the job or position within an organization. The relationship is between the mentor and the mentee. In sponsorship, there is a 3-way relationship between the sponsor, the protege and the audience (Diagram 1). Chow (2021) stresses that sponsorship opportunities for minorities and women need to be intentional. For me, a Latinx woman from a small community of fewer than 100 residents, my path to success was linked to one sponsor who intentionally helped me by using his social capital and persistence to open the door for me and then walking with me into a new world. I still am connected to RA Martinez – we text every day and I can always count on a positive message from him to start my day.

I have taken on the sponsorship role with zest and am intentionally sponsoring several individuals who I admire and respect. I am using my social capital, my connections, and my influence to open doors and walk them through to meet others who can benefit from their talents and potential. I’ve been called a connector and I am proud of that title.

As I reflect, I am grateful to my sponsors – Rosalie Vigil, Richard (RA) Martinez, Dr. Mary Roby, Dr. Amy Steinbinder, Linn Billingsley, Mary Briden, Dr. Marie Pepicello, Dr. Rufus Glasper, Mary Lou Bessette, Sandy Shroyer, April Myers, Dustin Fennell, Dr. Wendy Leebov, Dr. Jan Gehler and others—who saw something in me and connected me to opportunities and experiences that were beyond my dreams as a young adult growing up in a small town in Northern New Mexico.

Chow, Rosalind, Don’t Just Mentor Women and People of Color. Sponsor Them. Harvard Business Review, June 2021.

The Platform and the Protégé

Kevin Monaco

When I first entered the workforce as a high school teacher at a small private school, I had very little knowledge of how to elevate my professional status, and I certainly did not know how to reach my audience. I had many mentors that eagerly shared their passion and knowledge for teaching and I enjoyed a great deal of collaboration with my colleagues. But as I gathered experience and honed my skills in the field, I began to feel that I could contribute at a higher level, in a greater capacity. There was one problem. I had little idea of how to get there. My deepening desire to expand my path led me to ask the questions: How can I surround myself with successful people whom I admire? How can I nurture a desire in them to invest in my success?

I began by identifying people in my life who could serve as my sponsors. Over time, I devoted purposeful attention to these relationships and they burgeoned into formal sponsor/protégé roles. When I reflect on the ways in which sponsorship has changed my career trajectory, the single most important part of the process has been the ‘platform.’ The platform is the protégé’s stage. It is their time to showcase their skills in front of a crucial audience. When we are given a platform, we can be directly involved in the process. Our role is amplified.

The sponsor shares this powerful tool as a way to leverage connections and bring the protégé into the fold. It provides purpose and focus for the protégé’s skills, imparting opportunities to get involved, demonstrate one’s capabilities, and create vital networks along the way. It enables others to notice the unique value the protégé adds within the field or institution. This is why the role of the audience is so critical to this process. When we are elevated on a platform, we can be recognized for our achievements. We can garner experiential growth opportunities that are vital to our professional advancement. We can strengthen our current skills and we can be supported in acquiring new ones.

But there is an important reciprocation as well. It is true that the sponsor carries the connections and social capital, but an effective sponsor/protégé relationship enriches the professional lives of both. This is why the relationship continues. While being teachable and receptive are important qualities of the protégé, it is important to note that the protégé must also be a willing contributor to the conversation, ready to step up to the plate! This is the essential charge of the protégé. It may seem like a lot of pressure, but we must understand an essential facet of the relationship. The foundational cornerstone of sponsorship is that of mutual respect. It is an indispensable ingredient for the success and continued forward movement of the relationship. There must be deep personal and professional respect between individuals in these roles, and respect leads to trust.

On a personal level, it is this precise trust in my sponsors that continues to provide me with the encouragement I need to level up. In a society that largely suffers from imposter syndrome (and I am no exception), we all need assurance at times that we have champions and cheerleaders in our corner. When we trust that we are respected and supported by experienced individuals in our fields, we feel capable of tackling the next stage. The expertise of the sponsor and the potential of the protégé collide to create a mosaic of collaboration, excellence, and purpose. It is through this amplification process that we expand our view of what is within our grasp.

To Develop Good Judgment…

Jill Bachman, MSN on January 21, 2020

Did you make any decisions for the new year? In our last blog Rory offered a reflective approach using four questions as a guide to help readers act to create a meaningful 2020. In thinking about decisions to act, I came across an interesting article about good judgment ^[1] by Sir Andrew Likierman. ^[2] The author and others contend that even though we may think we have all the information in the world, if we do not have ‘good judgment’, our decisions can be doomed.
Likierman offers this definition of judgment: the ability to combine personal qualities with relevant knowledge and experience to form options and make decisions. Judgment is at the “core of exemplary leadership” according to Noel Tichy and Warren Bennis in their book Judgment: How Winning Leaders Make Great Calls ^[3]. They believe that judgment calls are the single marker of leadership.
To me, making a judgment as a process is clear, but the qualitative aspect of good judgment seems muddier, especially since the outcome of that judgment can often be seen as good or bad, depending on the viewer. I remember my father telling me that I obviously lacked good judgment when as a teenager I did something he didn’t like. . . I missed my curfew because I had to find someone other than the boy I came with to the party (now inebriated) to drive me home. I thought my judgment was pretty good. He disagreed.
Likierman’s article, based on interviews with CEOs and leaders from a broad range of companies, lays out six fundamental leadership practices that are at the heart of good judgment: learning, trust, experience, detachment, options and delivery. He concludes each practice with suggestions for how to improve it.
As you review these practices and recommendations, I invite you use them as an assessment. How do they apply to you, to your organization or community group, perhaps your colleagues?

Is there a recent decision that did not turn out as you expected, in spite of your being as thoughtful and prepared as possible?
Are you struggling with how to create a culture where diverse opinions are truly sought and welcome?
Does your organization suffer from a bias for quick action rather than good judgment?
Could your hiring process benefit from a makeover?

If you answered yes to any of these questions, we’d love to hear from you. Contact us at 602-538-2548 or 602-615-1192. We have the skills and experience to assist you on your journey.

Learning: Listen attentively, read critically

Good listening is at the core of every book and article I’ve ever read about leadership. I’m sure you too can state all the reasons why attentive listening is so important. Likierman makes the point that the listener is really mining for information. Smart leaders, he says, demand quality, press for it even, in the information they receive. Volume isn’t important, in fact it’s distracting in our era of information overload. Is it well-reasoned and clearly explained, are conclusions obvious? He also points out our human tendency to take the written word at face value, rather than consider it with a healthy dose of skepticism.
How to improve listening and reading:

Ask deep and thoughtful uncovering questions and consider body language to bring forth what isn’t said.
Look for gaps and discrepancies in what we’re learning.
Be aware of our own filters and biases. . . do we rely on one point of view, one news or business news source only? Do we know what makes us defensive and likely to reject something uncomfortable?

Trust: Seek diversity, not validation

Examples abound of executives and leaders who insulate themselves by choosing to be surrounded by like-minded people. It is not uncommon for those companies to experience large scale failures, if they are big enough, and failure to thrive if they are small. Though it is comfortable to be with people who share the same world view, that need for comfort should be saved for after hours. It is only in integrating diverse perspectives that we will have access to all the information needed for good judgment.
How to enhance a culture for broader points of view:

Cultivate sources of trusted advice.
Find people who will tell you what you need to know, not what you want to hear.
Seek out different points of view. Ask for them, don’t wait for someone to timidly come forth because they see things differently than you.
Learn to evaluate the process of someone’s judgment. Try to discover how someone arrives at a decision and action as well as a project’s outcomes.

Experience: Make it relevant but not narrow

There is much to be said for hiring someone who has a lot of experience in your industry, but make sure there is breadth to it as well as depth. Someone who has years of experience in a fairly narrow niche, for example, out-patient surgery, may find themselves making “easy” judgments out of habit, or overconfidence or familiarity.
How to improve the experience factor:

Evaluate your own past experiences honestly in making good and bad judgments. Review those situations to see what else you can learn.
Recruit a smart friend who can look over your shoulder and be a neutral critic.
Work to expand the breadth of your own experience.

Detachment: Identify, then challenge biases

The skill of detachment is a difficult one to master because it requires us to set our egos aside and remove any personal connection to a particular outcome. Acting with detachment is easier if we are able to understand and address our own biases.
Some ways to improve detachment:

Understand, clarify and accept points of view different from your own.
Try out role plays and simulations, letting people take on different perspectives to see what they learn.
Support leadership development programs; they broaden exposure to leaders with different thinking, experiences and points of view.
Assume that mistakes will occur. Plan for them.

Options: Question the solution set offered

The author makes the point that even though you might be offered two options to choose from, often as not there are more options that haven’t even been considered. There are always more. Not taking action is an option as well as delaying a decision. It is important to explore as many options as possible and try to surface the unintended consequences of each.
Improve your options:

Press for clarity on poorly presented information, challenge it if information is missing.
Be aware of two risks associated with novel solutions – stress and overconfidence – and mitigate them if possible through piloting one or two before full implementation.
Understand that people often have personal stakes in an outcome. Try to figure that out and factor in others’ biases.
Be aware of the rules and the ethics that will bound a good judgment.

Delivery: Factor in the feasibility of execution

You can make all the right choices but lose out if you don’t exercise judgment in how and by whom those decisions will be carried out. What are the risks of half-hearted or poorly thought out implementation plans? Likierman points out that people with flair, charisma, creativity and imagination may not be in the best position to deliver the results you seek.
Ways to improve on the good options:

Make sure the people you choose to implement have the type of experience that closely matches up with its context.
Seek out ideas from your team about what might cause a proposal to fail.
Do not let yourself be pressured by an arbitrary timeline if you don’t have the right implementers.

There is a lot to be learned about the science and art of leadership. If, as Tichy and Bennis claim, judgment calls are truly the single mark of a leader, looking for ways to turn our OK judgments into good ones is well worth the effort. If you made some new decisions for 2020, reviewing and following the points above could strengthen your results. . . Good luck! And give us a call if you’d like to discuss your situation and how we can assist.
PLEASE NOTE: We are making some improvements to our website in February. Look for the return of our blog in March.
^[1]https://hbr.org/2020/01/the-elements-of-good-judgment (accessed 1/14/20)
^[2]Sir Andrew Likierman is a professor at London Business School and a director of Times Newspapers and the Beazley Group, both also in London. He has served as dean at LBS and is a former director of the Bank of England.
^[3]Tichy, Noel and Bennis, Warren. 2007. Judgment: How Winning Leaders Make Great Calls. Penguin Group.