“It Moved Mountains in Our Workplace.”

Not every leadership challenge announces itself clearly.

In this organization, the team was strong. The work mattered. People were committed.

But day-to-day, something felt harder than it should.

Conversations took more effort.
Alignment required follow-up.
Teams were working, but not always together.

Nothing was broken.
But it was not as smooth as it could be.

The shift did not come from a new strategy.

It came from a shared way of understanding how people work.

As one leader shared:

“Engaging with Thunderbird to introduce DiSC has moved mountains in our workplace. The conversations that are naturally happening among staff and leaders create a safe environment for self-awareness, healthy engagement, and the ability to work together as a team.”

What changed was not just communication.

It was how people interpreted each other. Understanding is the great equalizer.

Instead of guessing intent, teams had a way to understand it.
Instead of reacting, they could adjust in real time.
Instead of working around differences, they could work with them.

And with that clarity in communication, collaboration became more natural and less effortful.

Reflection

If you’ve provided the tools for that understanding, how deeply has the team integrated it into the leadership culture?

What are you noticing? Where might your team be working harder than necessary to stay aligned?

What could be different if people had a clearer way to understand how they and others operate?


Shared from MAY 2026 Issue of Thunderbird Leadership Consulting ELEVATE – Tbird’s Hub for Practical Leadership Insights.


Enjoy our YouTube video below, then visit Thunderbird Leadership’s YouTube channel to watch all of our YouTube videos!

Voices of Leadership – Client Spotlight: Circle the City

Circle the City (CTC) continues to model what mission-driven leadership looks like in practice. Across the Greater Phoenix area, their leaders and teams show up with presence, compassion, and clarity, caring deeply for people experiencing homelessness. It demonstrates a relentless commitment to their prosocial purpose and to meeting people where they are.

Circle the City was founded by Sister Adele O’Sullivan in 2010. As a family physician, she began caring for people who were unhoused and living on the streets.  Supporters offered donations to cover the costs that would help unhoused individuals.  For example, the donations would cover medications, eyeglasses, and X-rays.  Sister Adele stored the cash in a shoebox. The shoebox grew into what we know now as Circle the City. Today, they see almost 9000 patients annually!

What stands out about CTC is how intentionally they spotlight both mission and people. Through public storytelling, interviews, and everyday visibility, they elevate the dignity of those they serve while also celebrating the teams doing the work. Their leadership reflects a belief that caring for community and caring for staff are deeply connected, not competing priorities.

A special shoutout to CEO Kim Després, the executive leadership team, and the entire CTC team for their humble, steady, and relentless care for those facing homelessness in their community. Their leadership reminds us that impact is built through consistency, visibility, and values lived out every day.

If their mission resonates with you, consider supporting their work.

Donations help Circle the City continue providing compassionate, life-saving care to some of the most vulnerable members of our community.


👉 Learn more or donate to support their mission.

 
Shared from February 2026 Issue of Thunderbird Leadership Consulting ELEVATE – Tbird’s Hub for Practical Leadership Insights.


Enjoy our YouTube video below, then visit Thunderbird Leadership’s YouTube channel to watch all of our YouTube videos!