Realizing Purpose

Thunderbird Leadership Consulting addressing processes and practices to optimize quality in products and services.

Successful organizations align their mission, vision, values and actions, creating a culture where all employees are clear about their role, organizational expectations and direction. The organization benefits from empowered, self-directed and engaged employees. However, when organizations do not attend to the organizational culture, dysfunctional systems can develop and dissonance between written values and unspoken/unexplored can result in lowered morale, poor performance, heightened risk and reduced innovation.

Thunderbird Leadership Consulting works with organizations to develop and enact organizational values that align with optimal outcomes. They do this through:

  • Strategy sessions
  • Leadership and team consultation
  • Presentations
  • Leadership and team development

“Thunderbird provide a framework for service excellence that enabled us to change our organization’s culture. This effort substantially improved teamwork among staff and leadership, thereby enhancing job satisfaction and improving quality outcomes.”

It has been said that the only constant is change. Leaders are in the midst of change every day, either as implementers or as catalysts. Change requires leaders to manage their own reactions and to help others weather changes successfully. And yet, most change initiatives fail. [3] Effective change strategies require:

  • Understanding change theory
  • Knowing your people
  • Being clear about your end goal
  • Effectively communicating and over-communicating!!!

Thunderbird Leadership Consulting works with organizations to effectively manage the change process by addressing both the people and the process through:

  • Strategy sessions
  • Leadership and team consultation
  • Presentations
  • Leadership and team development

“I want to let you know how much I appreciated Thunderbird’s taking us to ‘the place” we needed to go as an organization. You did this in a professional, non-judgmental and compassionate way. And you capitalized on and further supported the teachable moments for all of us.”

[3] “A seminal study by Harvard Business School professor emeritus John P. Kotter revealed that 70 percent of transformational change initiatives fail (Harvard Business Review, 1995). Later studies have produced similar results. A 2014 Deloitte study of more than 5,000 innovations over the past 15 years calculated an aggregate success rate of only 4.5 percent.” Shore, David: Making Change Happen: Five Keys to Driving Successful Change Initiatives. 2016-2017

An evidence-based framework comprised of four components–transformational leadership, structural empowerment, exemplary professional practice and new knowledge to achieve excellent outcomes–is used to create an environment conducive to excellent patient care. We can assist your organization in pursuing Magnet designation including gap analysis and action planning as you begin your Magnet journey; mock site survey and preparation for Magnet appraisers’ site visit, and critique and feedback on your Magnet application to be sure that each source of evidence is adequately addressed.

We can apply this to other disciplines. That’s what is exciting about our group – the cross pollination opportunities.

Through a strategic approach to structures, competencies and incentives, organizations enhance integration and adoption of technology; create new practice behaviors and teamwork and improve in patient safety and service.

Additionally, this design model recognizes that implementation of these practices requires an environment of high trust where mistakes are reported, acknowledged and corrected quickly to reduce risk and enhance accountability, a just culture.

Specific activities include:

  • Organizational assessment and planning support
  • Change management design, facilitation and support
  • Peer review and regulatory reporting design to promote justice and accountability
  • Incident management support-practice breakdown/error analysis, risk mitigation and future prevention
  • Clinical model design and implementation that promote patient safety, communication and teamwork
  • System design to enhance integration of electronic and technological supports and redundancies
  • Infrastructure design to enhance decision making, adoption and adaptation
  • Professional practice models that strengthen and recognize the contributions of the professions and promote teamwork
  • Magnet-readiness assessment and planning

Organizational Excellence Through Transformational Leadership