Resources | Presentations, Readings, Websites and Products

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This section includes a variety of resources that we hope you find useful. If you have additional resources to suggest, please contact us at info@thunderbirdleadership.com.  For a PDF version of the Readings and Websites, click here.

Our Presentations
Recommended Reading
Useful Websites
DiSC Products

Our Presentations

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	Change Management (April 2009) Healthcare Alliance, Provider Services Network Subcontractor Spring Conference Dorothy Sisneros			Root Cause Analysis (January 2009) Interdisciplinary Seminar, Colleges of Pharmacy, Medicine & Nursing, University of Arizona Amy Steinbinder
	Pursuing Magnet Designation (October  2008) Nevada Organization of Nurse Leaders Amy Steinbinder			Who’s in Your Network:  Building Connections (September 2008) Nevada Hospital Association 48th Annual Meeting  Dorothy Sisneros
	Applying Intelligent Complex Adaptive Systems Theory to Healthcare Innovation Cycle (April 08) AONE Annual Meeting, Seattle, WA Amy Steinbinder and Kathy Scott, PhD, RN, FACHE			Teambuilding (April 2008) TriWest Healthcare Alliance; Provider Services Network Subcontractor Spring Conference Dorothy Sisneros
	Talent Management: Creating a Leadership Pipeline (March 2008) Chair Academy 2008 Annual Conference Rufus Glasper, Josh Mackey and Dorothy Sisneros			Root Cause Analysis (January 2008) Interdisciplinary Seminar, Colleges of Pharmacy, Medicine & Nursing, University of Arizona Amy Steinbinder
	The Magnet Journey:  A Nevada Destination? (October 2007) Nevada Organization of Nurse Leaders Amy Steinbinder			The Journey to Magnet Designation (April 2007)      Arizona Hospital and Healthcare Association Amy Steinbinder
	Executive Teambuilding and Coaching – A New Higher Education Model (March 2007) Chair Academy 2007 Annual Conference Dorothy Sisneros and Holly Floden			Women in Leadership (September 2006) Nevada Hospital Association 46th Annual Meeting Dorothy Sisneros
	Multitasking and Prioritizing for the WOCN Leader (June 2006) WOCN Society – 38th Annual Conference Dorothy Sisneros			Conflict Management (June 2005) WOCN Society – 37th Annual Conference Dorothy Sisneros
	Magnet Designation, The Journey (September 2002) New Mexico Organization of Nurse Executives Amy Steinbinder

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Recommended Reading (* indicates Thunderbird Leadership author)

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Change, Creativity and Innovation

• Kelley, R. (2005). The ten faces of innovation. Doubleday.
• Kotter, J.P. et al. (2006). Our iceberg is melting: changing and succeeding under any conditions. St. Martin's Press.
• Kotter, JP. (2008). A sense of urgency. Harvard Business Press.
• Plsek, P.E. (1997). Creativity, innovation and quality. ASQ Quality Press.
• Scott, K & Steinbinder, A.* (2009). Innovation cycle for small and large-scale change. Nursing Administration Quarterly.  Vol. 33, No. 4, 335- 34
  
  

Conflict/Difficult People

• Patterson, Grenny, McMillan and Switzler (2004). Crucial confrontations. McGraw-Hill.
• Patterson, Grenny, McMillan and Switzler (2002). Crucial conversations. McGraw-Hill
  
  

Facilitation

• McCain, D.V. and Tobey, D.D. (2004). Facilitation basics. ASTD Press.
• Stanfield, R.B. (1997).  The art of focused conversation. The Canadian Institute of Cultural Affairs.
• Schwarz, R.  (2002).  The skilled facilitator. Jossey-Bass.
  
  

Leadership and Management

• Blanchard, K. and Miller, M. (2007). The secret: what good leaders know-and do. Berrett-Koehler.
• Blanchard, K. (2006). Leading at a higher level. FT Press.
• Buckingham, M. (2007). Go put your strengths to work: 6 powerful steps to achieve outstanding performance. Free Press.
• Buckingham, M. (2005). The one thing you need to know. Simon and Shuster..
• Collins, J. (2009).  How the mighty fall.  HarperCollins.
• Collins. J. (2005). Good to great and the social sectors. Jim Collins, (publisher).
• Covey, M.R. (2006).  The speed of trust: the one thing that changes everything.  Free Press.
• Daft, Robert (2005). The leadership experience.  Thomson.
• Gabarro, J. J. and Kotter, J.P. (2008).  Managing your boss. Harvard Business School Press.
• Gladwell, M. (2005). Blink: the power of thinking without thinking. Little, Brown and Company.  
• Gladwell. M. (2002).  The tipping point.  Little, Brown and Company.
• Kouzes, J.M. and  Posner, B. Z. (2002). The leadership challenge. Jossey-Bass.
• Leebov, W. (2008).  Essentials for great personal leadership.  AHA Press.
• Lencioni, P. (2004). Death by meeting: a leadership fable about solving the most painful problem in business. Jossey-Bass.
• Malloch, K. and Porter-O'Grady, T. (2008). The quantum leader: applications for the new world of work. (2nd ed.) Jones and Bartlett.
• Miller, J. (2004). QBQ: the question behind the question. GP Putnam's Sons.
• Patterson, Grenny, Maxwell, McMillan,and Switzler (2008). Influencer. McGraw-Hill
• Rath, T. (2006). Vital friends: the people you can't afford to live without. Gallup Press.
• Rath, T. (2007).  StrengthsFinder 2.0.  Gallup Press.
• Rath, T. and Clifton, D.O. (2004). How full is your bucket: positive strategies for work and life. Gallup Press.
• Thatchenkery, T. and Metzker, C. (2006). Appreciative intelligence: seeing the mighty oak in the acorn. Berrett-Koehler.
• Wagner, R. and Harter, J.K. (2006). 12: the elements of great managing. Gallup Press.
• Wheatley, M.J. (2007). Finding our way: leadership for an uncertain time. Berrett-Koehler.

Magnet Designation

• Steinbinder, A.*  (2009).  Bumps on the road to magnet designation.  Nursing Administration Quarterly. 33 (2):  99-104.
• Steinbinder, A.* (2005). The magnet process:  one appraiser's perspective.  Nursing Administration Quarterly.  29 (3):  268-274.
• Steinbinder, A.* and Scherer E. (2010).  2nd Edition. Chapter 10; Creating nursing system excellence through the forces of magnetism.  In Introduction to Evidence-Based Practice in Nursing and Health Care. (Eds.) Malloch, K. and Porter-O'Grady; pages 235-273.
• Steinbinder, A.* and Scherer E. (2006).  Chapter 10; Creating nursing system excellence through the forces of magnetism.  In Introduction to Evidence-Based Practice in Nursing and Health Care. (Eds.) Malloch, K. and Porter-O'Grady; pages 235-266.

Patient Safety

• Joseph, A. (2006). The role of the physical and social environment in promoting health, safety and effectiveness in the healthcare workplace. Center for Health Design, partially funded by the Robert Wood Johnson Foundation.
• Leonard, M. et al. (2004). Achieving sage and reliable healthcare: strategies and solutions. Health Administration Press.
• Nance, J.J (2008).  Why hospitals should fly: the ultimate flight plan to patient safety and quality care.  Second River Press.  Montana.
• Malloch, K. and Porter-O'Grady, T. (2006). Introduction to evidence-based practice in nursing and health care. Jones and Bartlett Publishers.
• Pronovost, P. and Vohr, E.  (2010).  Safe patients, smart hospitals: how one doctor's checklist can help us change health care from the inside out. Hudson Street Press.

Service Excellence

• Baird, K.  (2008).  Raising the bar on service excellence.  Golden Lamp Press.
• Bakke, D. W. (2005). Joy at work: a revolutionary approach to fun on the job. PVG. 
• Bell, C. and Zemke, R. (2003). Service magic. Dearborn Trade Publishers. 
• Charan, R. (2007). Know-How: the 8 skills that separate people who perform from those who don't. Crown Business.
• Crotts, J.C., Dickson, D.R. and Ford, R.C. (2005).  Aligning organizational processes with mission:  the case of service excellence.  Academy of Management Executive, 19(3), 54-68.
• Gratton, L. (2007). Hot Spots: why some teams, workplaces, and organizations buzz with energy - and others don't. Berrett-Koehler.
• Heskett, J.L., Jones, T.O., Loveman, G.W., Sasser, W.E. and Schlesinger, L.A. (1994).  Harvard Business Review. 
• Lee, F. (2004). If Disney ran your hospital.
• Leebov, W. (2008).  Essentials for great patient experiences.  AMA Press.
• Leebov, W., Afriat, S. and Presha, J. (2007).  Service savvy health care - one goal at a time.  Authors Choice Press.
• Leevov, W. , Scott, G. and Olson, L.  (1998).  Achieving impressive customer service.  AHA Press.
• Reichheld, F.  (2006).  The ultimate question.  HBS Press.
• Scotti, D.J., Harmon, J., and Behson, S.F. (2007).  Links among high-performance work environment, service quality, and customer satisfaction: an extension to the healthcare sector.  Journal of Healthcare Management. 52(2), March/April, 109-125.
• Spector, R. and McCarthy, P. (2005). The Nordstrom's way to customer service excellence. Wiley and Sons.
• Studer, Q.  (2008).  Results that last.  Wiley.
• Studer, Q. (2004). Hardwiring excellence. Fire Starter Publishing.

Talent Management

• Andersen, E. (2006). Growing great employees: turning ordinary people into extraordinary performers. Portfolio Hardcover.
• Branham, L. (2005). The 7 hidden reasons employees leave. American Management Association.
• Charan, R.  (2008),  Leaders at all levels.  Jossey-Bass
• Fulmer, R.M. and Conger, J.A. (2004). Growing your company's leaders. AMACOM
• Goffee, R. and Jones, G.  (2009).  Clever - Leading your smartest, most creative people.  Harvard Business Press.
• Goldsmith, M.  (2007).  What got you here won't get you there.  Hyperion.
• Harvard Business School Press. (2003). Hiring and keeping the best people.
• Hicks, R. and Hicks, K. (1999).  Boomers, xers and other strangers.  Tyndale. 
• Kaye, B. and Jordan-Evans, S. (2003). Love it, don't leave it. Berrett-Koehler Publishing.
• Kaye, B. and Jordan-Evans, S. (2005). Love em or lose em: getting good people to stay. Berrett-Koehler Publishing.
• Zemke, R., Raines, C. and Filipczak, B.  (2000).  Generations at work.  AMACOM.

Teambuilding

• Miller, B.C. (2003). Quick team building activities for busy managers. American Management Association.
• Lencioni, P.  (2002)  The five dysfunctions of a team: a leadership fable. Jossey-Bass.  

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Useful Websites

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American Society for Training and Development
Athena International - supporting, developing and honoring women leaders
Business Balls - free resources for the ethical development of people, businesses and organizations.
Center for Creative Leadership - leadership education and research
Harvard Business Publishing - dedicated to improving the practice of management
Health Leaders Media - daily healthcare news and analysis
Institute for Cultural Affairs - a training and facilitation resource
Institute for Healthcare Improvement
International Association of Facilitators
Ralph Kilmann Website - a resource of articles, books and materials focused on conflict management and personal success
Leapfrog Group - voluntary program initiating improvements in healthcare safety, quality and affordability
Patient Safety Network - national patient safety resource of the Agency for Healthcare Research and Quality
Plexus Institute - helping people use concepts emerging from the new science of complexity
Quality Patient Experience - helping to elevate the patient experience and patient satisfaction to a breakthrough level
Society for Human Resource Management
Studer Group
Wordle - web-based "toy" for generating "word clouds" from text you provide to visualize patterns and emphasis

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DiSC Products

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INSCAPE PUBLISHING TOOLS Contact us at 602-615-1192 for more information about these tools and their use in your organization. Let us help you see how they can work for you.

DiSC® Collection: Organizations worldwide have embraced the language of DiSC® to pave the way for successful training, coaching and consulting applications. Millions of people have used these DiSC tools to learn more about themselves and others.

	Everything DiSC® Facilitation System			DiSC® Group Culture Report (for Classic 2.0)
	The Everything DiSC® Facilitation System is the most powerful tool ever built to help you succeed with DiSC. Features include flexibility, convenience, experiential learning, wide scope (8 major tools include DiSC Classic Paper Profile, DiSC PPSS, QuikDiSC Cards, DiSC Action Planners, DiSC Classic 2.0 on EPIC, DiSC Facilitator Report on EPIC, Everything DiSC DVD, Everything DiSC People Reading Guide) and integrated technology (DVD training video, Power Point slides, manual templates, handout templates, and sample reports for all DiSC products.)			Groups, like individuals, tend to develop their own unique styles or cultures. Whether group members feel at home or like fish out of water, group culture has a large impact on their behavior, attitudes, and satisfaction level. The DiSC Group Culture Report was designed to help you explore the DiSC style or culture of a group. Once you know the culture, its characteristics, advantages, and drawbacks you're better prepared to open meaningful discussions with group members in a group setting or one-on-one.
	DiSC® Classic (paper version)			DiSC® Facilitator Report  (for Classic 2.0)
	With 30 years of proven reliability and over 40 million users, DiSC Classic remains the most trusted learning instrument in the industry. It is used worldwide in dozens of training and coaching applications, including organizational development and performance improvement. Designed to complement and supplement existing training programs, DiSC Classic can help improve communication, ease frustration and conflict, and develop effective managers and teams.			The DiSC Facilitator Report lets you build customized group reports using data from DiSC Classic 1.0, DiSC Classic 2.0, and DiSC PPSS on EPIC. The report includes an illustration of the group's distribution of DiSC styles, the group's Classical Pattern distribution, and detailed information on how each individual's DiSC style may affect the DiSC culture within the group or organization.
	DiSC® Classic 2.0 (online version)			QuikDiSC®
	With 30 years of proven reliability and over 40 million users, DiSC Classic remains the most trusted learning instrument in the industry. It is used worldwide in dozens of training and coaching applications, including organizational development and performance improvement. Designed to complement and supplement existing training programs, DiSC Classic can help improve communication, ease frustration and conflict, and develop effective managers and teams.			QuikDiSC is an entertaining card game that introduces learners to DiSC and increases training effectiveness. QuikDiSC cards are divided into four color-coded groups of 32 cards each. Each group has four sets of eight words that describe D, i, S, or C behavioral dimensions. Complete instructions and ideas for small and large group games are included.
	DiSC® Team View Report (for Classic 2.0)			DiSC®  Buttons
	The DiSC Team View report provides an at-a-glance comparison of learner profiles. The report gathers data from participants who have responded to DiSC Classic 1.0, DiSC Classic 2.0, or DiSC PPSS on EPIC. It includes the individual's name, DiSC Graph III display, and Classical Pattern name. The DiSC Team View report is available at no charge, so you can compare learner profiles in as many combinations as you'd like.			Use these colorful buttons to enhance learning, retention, and quick application of DiSC behavioral concepts.

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