back up Amazon readings

Home / back up Amazon readings
Diversity/Inclusion

Only Skin Deep – Reassessing the Case for Diversity, 2011, https://www.ced.org/pdf/Deloitte_-_Only_Skin_Deep.pdf

Practice and Issues in Education

Talent Management

Service Excellence

Crotts, J.C. et al.  (2005). Aligning organizational processes with mission: the case of service excellence. Academy of Management Executive, 19(3), 54-68.

Leadership

Coaching/Personal Development/Effectiveness

Healthcare Safety and Quality

Scott, K & Steinbinder, A. (2009). Innovation cycle for small and large-scale change. Nursing Administration Quarterly. Vol. 33, No. 4,335- 341.

Scotti, D.J., Harmon, J., and Behson, S.F. (2007). Links among high-performance work environment, service quality, and customer satisfaction: an extension to the healthcare sector. Journal of Healthcare Management. 52(2), March/April, 109-125.

Healthcare Magnet Designation

Steinbinder, A. (2005). The magnet process: one appraiser’s perspective. Nursing Administration Quarterly. 29 (3): 268-274.

Steinbinder, A. (2009). Bumps on the road to magnet designation. Nursing Administration Quarterly. 33 (2): 99-104.

Steinbinder, A. and Scherer E. (2010). 2nd Edition. Chapter 10; Creating nursing system excellence through the forces of magnetism. In Introduction to Evidence-Based Practice in Nursing and Health Care. (Eds.) Malloch, K. and Porter-O’Grady; pages 235-273.

Organizations, Culture, Change

Facilitation